Shipping & Returns
Shipping
For specific shipping time estimates, please refer to the product page of the item you are interested in. We aim to deliver your order as quickly as possible, but please be aware that all shipping times are estimates, and we cannot guarantee a specific arrival date. We recommend shipping all items to a permanent address to ensure a successful delivery. All orders are shipped with tracking, but we cannot accept liability for unsuccessful deliveries that are returned to us.
Returns and Exchanges
If there is a defect with your order or it doesn’t meet your expectations, you can arrange a return or exchange through our Returns Portal. The portal will be active for 14 days from the date of receipt, after which you’ll have an additional 7 days to use the return slip. Items must be returned in their original packaging and unworn; otherwise, the return will not be accepted. Please note, initial shipping costs are non-refundable, and Picante is not responsible for items lost or damaged during return shipment. Any damaged or spoiled items will be sent back to you.
Custom taxes and duties are non-refundable; for returns, we suggest requesting a tax refund from your local authorities. Sale category items are final sale and cannot be returned.
Order Changes and Cancellations
Once an order is placed, we cannot make any changes or cancellations as orders are processed for immediate shipping. For additional questions, please reach out to
customer.service@okuhstudios.com
Duties and Taxes
EU Orders and Brexit
Orders shipped to EU countries are sent on a DDU (Delivery Duty Unpaid) basis, meaning any required fees must be paid by the customer to release the order from customs. You should receive the customs invoice from the carrier by mail or email.
International Orders
International orders may incur duties and taxes as assessed by local customs authorities. These fees are the customer’s responsibility. If duties or taxes are refused, Picante reserves the right to deduct return shipping costs from the refund amount.
Returns and Refunds
Please note that custom taxes and duties are non-refundable by Okuh. For returns that require a refund, we recommend claiming any refundable taxes from your local authorities.